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Training & Development

People in Business

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Courses, Events and Interventions

Business

Client Centered

Business Culture
Business Planning
Business Pragmatics
Chairing Effective Meetings
Managing Change Programme
Marketing Introduction
Meetings – Organising & Running
Soft Issues Analysis

 

Action Learning Sets
Running Client Centered Learning

 

Client Facing

Coaching

Call Center Skills
Call Center Coaching
Customer Awareness Introduction
Customer Care Programme
Customer Care for Front-line Staff
Customer Facing Skills & Techniques
Dealing with Emotion

 

Coaching - Accelerated
Coaching - for Beginners
Coaching - in Business
Coaching - Advanced tools
Coaching - Provocative (Farrelly 1974)
Counselling Skills in Business

 

Communication

Creativity – Problem Solving

EBC Everyday Business Communication
Effective Business Relationships
Communication Skills Introduction
Communication Skills Workshop
Communication Skills in Business
Conflict Management
Creating Rapid Rapport
Feedback Giving & Receiving
Difficult people & Aggression
Interface Skills
Interpersonal Communication
Listening Skills
Mediation Skills
NLP Neuro Linguistic Programming Intro
Understanding Others
Questioning Skills
Telephone Skills

 

Creative Problem-Solving
Creative Thinking
Decision Making
Thinking Skills

 

Graduates

Leadership

Graduate Development
Graduate Transfer to Business
Graduate Selection
Graduate Measuring Progress

 

Authenticity – A Leadership Issue
Creating Vision
Entrepreneurship
Personal Leadership
Leadership in the 21st century
Leadership in Distributed Populations
Psychology of Change
Strategic Leadership
Follower Skills

 

Management

Masters Events (MSc)

Creative Management
Management Introduction
Management Skills
Management Tools
Managing in a Political Environment
Managing Work Performance Issues
Power & Authority – Using
Senior Management Development

 

Apex Achieving Personal Excellence
IPP Improving Personal Performance
Leadership
PLaC Personal Leadership & Change

 

Personal Development

Negotiation

Assertive Behavior
Body Language
Interviewing Skills
Personal Control
Personal Identity
Persuading & Influencing
Transactional Analysis in Business
Voice Training for Business

 

Negotiation Skills Introduction
Negotiation Skills Advanced

 

Presentations

Sales & Marketing

Image and Personal Projection
Presentation Techniques
Presentation Skills for Impact

 

 

 

Closing Sales
Consultancy Skills
Consultative Selling
Objection Handling
Selling Skills for Non-Sales Staff
Technical Sales Skills
Product Benefits Analysis

 

 

Selection & Appraisal

Supervisory

Appraisal Sills
Disciplinary Interviewing
Feedback Giving & Receiving
Interviewing Candidates
Objective Behaviour Analysis
Personal Performance Appraisal
Personal Performance Management
Performance Review
Recruitment & Selection
Selection Center

 

People
Creative Supervision
Effective Delegation
Chairing Meetings
Influencing
Motivation
New Manager
Objective Setting & Measuring
Supervisory Skills
Personal Organisation
"In box" Management
Personal Performance
Project Planning
Report Writing Skills
Stress Management in Business
Time Management

 

Train the Trainer

Training & Development

Facilitation Skills (Workshop)
Feedback Giving & Receiving
Learning to Facilitate/ Mediate
Story Telling in Training
Train the Trainer
TTT Client Centered Workshops
Training the Sales Trainer

 

Body Language Introduction
Body language Advanced - Scanner
Learning Communities (Creating & sustaining)
Learning Styles (Kolb)
Outdoor Development Programme
Questionnaires

 

Teams

 

Team - Building
Teams - High Performance
Team - Motivation
Team - Styles
Teams & Leadership

 

 

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